Refund Policy of [Elder Fleet Supply Solutions Private Limited (Elder Holidays)]
Effective Date: [14-10-2024]
1. Introduction
At [Elder Fleet Supply Solutions Private Limited (Elder Holidays)], we strive to provide excellent service and ensure a smooth travel experience. This refund policy outlines our procedures regarding refunds for bookings made through our agency.
2. General Conditions for Refunds
- Refund requests must be submitted in writing to our customer service team at [infoelderholidays@gmail.com/ info@elderholidays.com ].
- All refund requests are subject to the terms and conditions of the specific service providers (hotels, airlines, etc.) involved in your booking.
- The timing of the refund will depend on the processing times of the service providers.
3. Cancellation by the Customer
- If you wish to cancel your booking, you must notify us in writing as soon as possible.
- Refunds for cancellations will be processed as follows:
4. Changes to Bookings
- Requests for changes to bookings are subject to availability and may incur additional charges.
- If a change results in a cancellation of the original booking, the cancellation policy outlined above will apply.
5. Cancellations by Service Providers
- In the event that a service provider (e.g., airline, hotel) cancels your booking, we will assist you in obtaining a full refund from the provider.
- We are not liable for any additional expenses incurred as a result of such cancellations.
6. Non-Refundable Items
Certain services may be non-refundable, including but not limited to:
- Special promotional fares
- Certain travel insurance policies
- Any bookings made through third-party providers
7. Processing Time for Refunds
- Once a refund is approved, please allow [specify number of days] for the processing of the refund to your original payment method.
- Processing times may vary depending on your bank or payment provider.
8. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
Elder Fleet Supply Solutions Private Limited (Elder Holidays)
1/4751, Balbirnagar Extn., Shahdara, New Delhi 110032
infoelderholidays@gmail.com, info@elderholidays.com
7428203766 / 9560827338
